Travel Trends with Dan Christian

Event Spotlight: Phocuswright Europe 2025

Aug 7, 2025
Guest
James Lemon
Guest
Charlotte Lamp Davies
Guest
Andrea Lamparini
Guest
Robert From
Guest
Mark Ross-Smith
Guest
Andy Headington
Guest
Teesta Raha
Guest
Enrique Espinel
In this engaging conversation, guests like Enrique Espinel, COO of Civitatis, emphasize the importance of customer-centric branding tailored for Spanish-speaking travelers. Teesta Raha from Sojern discusses innovative marketing strategies that adapt to post-pandemic challenges. Andy Headington, CEO of Adido, shares insights on improving digital marketing for travel brands. Mark Ross-Smith of StatusMatch highlights the evolving landscape of loyalty programs, while Andrea Lamparini from WeRoad focuses on community-driven travel experiences that resonate with millennials.
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ADVICE

Pair Identity With Agentic AI Security

  • Treat AI agents and digital identity as paired capabilities to secure agentic actions and payments.
  • Verify agent identity and permissions before allowing bookings or financial actions.
INSIGHT

Turn Call Centers From Cost Into Revenue

  • Traversing.ai focuses AI contact centers on hospitality to convert a cost center into revenue.
  • Their model scales from tiny properties to large portfolios by turning calls into bookings and guest upsells.
INSIGHT

AI Will Release Staff To Delight Guests

  • Voice AI and agent tools will free staff from windowless call rooms and redeploy them to guest‑facing roles.
  • Hotels can repurpose contact‑center headcount into in‑market guest experience roles.
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