Customer Success 2.0: How AI & Education Are Redefining Growth | Sales Readiness Podcast
Mar 31, 2026
25:02
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In this Gainsight Pulse debrief, SBI’s Ray Makela and Annie Stefano explore the dual forces transforming customer success: AI as a strategic partner and customer education as a growth engine. Learn how leading CS teams operationalize tools, build outcomes-based journeys, and upskill talent to deliver measurable, value-driven results.