Derate The Hate Beyond the Golden Rule: Communication, Courage & Bridging the Divide - DTH Episode 308 with Jennifer Furlong
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You've heard the Golden Rule your whole life. Jennifer Furlong says it's a great start — but it's not enough.
In this episode, Wilk welcomes back communications strategist and coach Jennifer Furlong (Communication TwentyFourSeven) for a conversation that's equal parts practical and eye-opening. They dig into the Platinum Rule — the idea that truly effective communication means treating people the way they want to be treated, not the way you do. That shift sounds simple. It isn't.
Jen and Wilk explore the four core communication styles, why acknowledgment and agreement are two very different things, and what it actually takes — courage, intention, and a willingness to put your ego in the back seat — to have a real conversation with someone who sees the world completely differently than you do.
If you've ever walked away from a hard conversation feeling like nothing got through, this one's for you.
Topics Covered:
• The Platinum Rule vs. the Golden Rule
• The four communication styles and your default setting
• Why listening IS the skill (not just a nice-to-have)
• Acknowledgment ≠ agreement
• Communicating across ideological differences
• Creating shared meaning — even when you can't find common ground
• The Three Gates: Is it true? Is it kind? Is it necessary?
Learn more about and connect with Jennifer Furlong by getting the full show notes for this episode at www.DerateTheHate.com
The world is a better place if we are better people. That begins with each of us as individuals. Be kind to one another. Be grateful for all you’ve got. Make every day the day that you want it to be!
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