Being Boss with Emily + Kathleen

#3 - Redefining Professional

13 snips
Jan 20, 2015
They debate what professional looks like when you make your own rules. Stories about appearance, communication, and handling client reactions come up. They cover deadlines, delegation, and setting clear boundaries. Tips on blending personal voice into your brand and practical tools for consistent, intentional work are discussed.
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ADVICE

Own Deadlines Without Excuses

  • Own missed deadlines and communicate the new delivery date without excuses.
  • Kathleen avoids personal excuses (like a sick baby) and instead tells clients when to expect the completed work.
INSIGHT

Manners Are A Core Professional Skill

  • Good manners and owning mistakes are a core form of professionalism in creative businesses.
  • Emily argues being kind, firm, and accountable builds stronger client relationships than formal appearances.
ANECDOTE

Refund Drama While On Vacation

  • Kathleen refunded a course while on vacation and received a rude pushback referencing Marie Forleo advice.
  • The exchange reinforced delegating tech support to protect time and mental space.
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