Speak Up: Develop Your Executive Presence & Leadership Communication Style

534: Why Perfectionism Makes You a Bad Leader and Cancels Out Your Executive Presence (Even If Your Work Is Great)

Feb 18, 2026
Cynthia Lai, a governance leader and board advisor with 20+ years in banking and transformation, reflects on perfectionism and presence in leadership. She recounts a resignation that forced change. She discusses leading without technical expertise, learning presence from a Japanese tea ceremony, balancing standards with people, and practical tips for introverts to speak up.
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ANECDOTE

Resignation Triggered Leadership Change

  • Cynthia received a resignation letter after repeatedly redoing a senior team member's work and rejecting his ideas.
  • That loss pushed her to read about coaching and admit her leadership shortfalls to change her approach.
ADVICE

Choose 80% Over Exhaustive Perfection

  • Aim for trade-offs: you don't need 100% quality on every task and can accept 60–80% to preserve capacity.
  • Prioritize people and retention alongside individual-quality KPIs to avoid burnout and turnover.
ADVICE

Lead Through Transparency And Collaboration

  • Be transparent when leading an area where you're not the expert and invite your team to teach you.
  • Position your role as connector and translator so you can secure resources and priorities while relying on their expertise.
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