
Social Currency with Sammi Cohen Aparna Chennapragada (Microsoft) on AI’s Next Two Years, Category Collapse, and Using AI To Ace a Meeting
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Feb 10, 2026 Aparna Chennapragada, Microsoft's Chief Product Officer for AI experiences with prior work in visual search at Google, talks about AI transforming everyday work. She shares bold two-year predictions, how AI can run and summarize meetings, the rise of people-focused agents, design empathy for Gen Z, and why mastering prompting and prioritization matters now.
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Turn Feedback Into Actionable Data
- Treat customer feedback as data and ask why expectations diverged.
- Segment adventurous customers into programs like a Frontier Program to test early tech safely.
Make Work Apps Delightful And Polished
- Aim for "consumer-grade" delight in work products and fix daily paper cuts.
- Microsoft formed a craft council to methodically address UX micro-frictions.
Interoperability Is Contextual, Not Just Pixel-Level
- Pixel coherence matters, but AI's context layer unlocks deeper interoperability.
- Copilot should carry context across products so users don't meet fifty-first-date experiences.




