Ops I did it again by Out of Pocket

Building Differentiated Patient Experiences | Kerem Ozkay, COO and Ayo Omojola CPO, Carbon Health

16 snips
Feb 29, 2024
Guest
Ayo Omojola
Guest
Kerem Ozkay
In this episode, Kerem Ozkay and Ayo Omojola from Carbon Health share insights on AI tools, patient care strategies, and unique marketing approaches. They discuss tech-enabled healthcare levers, SEO strategies, and AI integration. The guests also explore the impact of tone on patient interactions and the challenges of revenue cycle management. Additionally, they highlight the value of clinicians with diverse skill sets and the importance of effective communication in healthcare initiatives.
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ADVICE

Scheduling Optimization

  • Optimize scheduling and staffing together to improve throughput and patient satisfaction.
  • Don't simply open up schedules without adequate support.
ANECDOTE

Call Transcript Analysis

  • Carbon Health analyzed call transcripts using a large language model.
  • This revealed patient questions and barriers to booking appointments, informing clinic manager feedback.
ADVICE

Clinician Involvement

  • Involve clinicians in software development for better adoption.
  • Their feedback and advocacy are crucial, especially regarding workflow integration.
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