Becker’s Healthcare Podcast Transforming Health Information Exchange in Vermont with Randy Farmer
Feb 15, 2026
Randy Farmer, President and CEO of Vermont Information Technology Leaders and former COO of the Delaware Health Information Network, is a veteran leader in health information exchange. He discusses evolving from simple data connectivity to health intelligence. He highlights culture and customer experience improvements. He outlines cautious, practical AI pilots and the statewide impact of better interoperability.
AI Snips
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Transcript
Episode notes
From Data Connector To Health Intelligence
- Health information exchanges can evolve from data connectors into proactive health intelligence networks.
- Turning raw data into actionable insights lets communities lower costs and improve outcomes.
Make Relationships Central To Strategy
- Build a relationship-centric culture that values employees, customers, board and stakeholders.
- Tie compensation to corporate and personal goals to align effort and reward results.
Launch A Deep Customer Experience Review
- Conduct a focused customer experience review to map touchpoints and pain points.
- Use external expertise and measurable NPS goals to drive business performance and retention.