Bulletproof Dental Practice The Outsourced Team Member
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Feb 26, 2026 Cory Pinegar, founder and CEO of GetReach who builds hybrid and outsourced teams for dental practices. He discusses using remote and international talent for call handling, insurance verification, and revenue cycle support. Topics include decentralized home-based teams versus call centers, how missed calls hurt revenue, data-driven diagnostics, cost savings, and the best tasks to outsource to boost efficiency.
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Hybrid Teams Let Dentists Offload Nonclinical Work
- Remote work enables hybrid dental teams to handle non-patient-facing tasks efficiently.
- Corey explains Zoom/Weave integrations let scheduling, calls, and back-office work be done offsite to reduce in-office burden.
Reception Duties Became An Unmanageable Swiss Army Knife
- Many practices have added inboxes to a reception role originally meant only to check patients in and out.
- Peter and Cory note phone, text, insurance work and follow-ups were simply layered onto one role, creating overload and failure points.
Peter Found More Patients By Fixing Unanswered Calls
- Peter recounts discovering his own unanswered call problem via CallRail and CareStack audits.
- After fixing phone coverage and conversions, new patient volume rose without changing marketing spend.