Game Changers with Molly Fletcher

Patty McCord on How Netflix Built A Culture of Freedom and Responsibility

Apr 19, 2018
Patty McCord, former Chief Talent Officer at Netflix and author of "Powerful," discusses the creation of Netflix's renowned culture deck and its impact on workplace dynamics. She emphasizes that high-performance cultures thrive without cumbersome management systems. The conversation dives into the pitfalls of HR practices, the truth about employee motivation, and how radical honesty can transform teams. Patty advocates for flexible, honest feedback loops and views employee turnover as opportunities for growth rather than losses.
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ADVICE

Stop Taking Power Away

  • Stop claiming you 'empower' people; instead, stop taking power away with approvals and slow rules.
  • Treat employees as already powerful and remove barriers to their judgment.
ADVICE

Have Real, Frequent Feedback Conversations

  • Replace anonymous surveys with frequent real conversations and visible follow-up.
  • Ask direct questions in meetings and act on feedback to build trust and safety.
ADVICE

Ditch Annual Reviews For Frequent Feedback

  • Abandon once-a-year reviews in favor of frequent feedback tied to outcomes and pay rationale.
  • Explain pay decisions transparently and give feedback multiple times a year.
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