'A blatant disregard of the law by airlines'

Alex Pierson talks to Gabor Lukacs, President and Founder of Air Passenger Rights. This after we learned Canadian airlines are refusing to compensate flyers for cancelled flights caused by staffing shortages. Under Canada’s passenger rights charter, the Air Passenger Protection Regulations (APPR), airlines are required to pay up to $1,000 in compensation for cancellations or significant delays that stem from reasons within the carrier’s control. However, airlines do not have to pay if the change was required for safety purposes. Air Canada recently revealed they consider staffing shortages a matter of 'flight safety.' Lukacs tells Alex Pierson, that's that true.

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