CXOTalk

Generative AI Strategy in the Enterprise

4 snips
Oct 6, 2023
Bruno Aziza, former distinguished voice at Google, discusses practical applications of generative AI within the enterprise. Topics include: understanding generative AI, trust and data quality, financial impact and adoption, ethical considerations, identifying use cases, aligning enterprise architecture and AI strategy, and driving adoption in the enterprise.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ADVICE

Prioritize Productivity And CX Use Cases

  • Prioritize use cases that increase employee productivity and improve customer experience before chasing novelty.
  • Target tasks that are repetitive or help junior staff accelerate learning to get quick, measurable wins.
INSIGHT

Data Quality Is The Real Competitive Moat

  • Evaluate models through Reliability, Accountability, Fairness, and Transparency (RAFT).
  • The real competitive moat is high-quality, well-provenanced data, not just the model itself.
ADVICE

Target Four High-Value Domains First

  • Focus initial efforts on four high-value areas: customer operations, marketing & sales, software engineering, and R&D.
  • Use those domains to capture ~75% of generative AI enterprise value before exploring edge cases.
Get the Snipd Podcast app to discover more snips from this episode
Get the app