S9E24 - HBR Minute - How to Deal with Remote Conflict, with Amy Gallo

In this "HBR Minute" HCI Podcast episode, Dr. Westover explores Amy Gallo's recent HBR video, "How to Deal with Remote Conflict." See the video and details here: https://youtu.be/cRmKCXbHTRE. Amy Gallo, author of the “HBR Guide to Dealing with Conflict”, explains why conflicts are more likely to escalate through text-based communication, and says that even in the Zoom-era a phone call may be the best solution. She also points out that there can be upsides to having to resolve differences remotely. As an author, editor, and speaker, Amy Gallo (https://www.linkedin.com/in/amy-gallo-31b9932/) transforms complex and thorny ideas into easy-to-apply advice. Having consulted to dozens of organizations—social enterprise, healthcare, professional services—and written about workplace dynamics for close to a decade, She is particularly interested in how relationships fall apart— between bosses and direct reports, within teams, and across functions—and the best way to repair them. As a contributing editor at Harvard Business Review, she writes and develop ideas for HBR’s website, magazine, and books. She covers a range of topics with a focus on managing work conflict, leading people, and managing yourself and your career. She also wrote the first-of-its-kind strategy toolkit that equips any organization to put to work the best-selling Playing to Win book. It includes a facilitator’s guide, customizable meeting decks, case studies, and video tips. Before becoming a writer and editor, She was a strategy and organization consultant at Katzenbach Partners. She was a key contributor to the firm’s research on the “informal organization” and authored a high-profile report on the topic featured in Fortune Magazine. Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 15 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.