TCF561: Contractor Q&A: “I Want Advice on Employee Conflict Resolution”

In response to questions from Carl and Christopher, Tom and Dan discuss the reasonable closing rate from a salesperson and strategies for employee conflict resolution.

In this episode, we talk about…  

Question 1: What is an acceptable closing rate from your salesperson?

• The closing rate depends on things like: 
• • Lead source,
  • Great marketing that speaks to your ideal clients, 
  • Your website, etc.
  
  
• You can expect at least a 90% close rate when you go out on-site — if you factor in marketing and pre-qualification using Shin-Fu.
• *You should hover around 50% when it comes to lead sources

Question 2: I used to avoid employee conflicts, hoping that they would resolve themselves, but that didn't work too well. I want to address the conflicts directly, but I'm not good at being a mediator. Do you have any advice on employee conflict resolution that would help me out?

• Don't allow the conflict to fester — the longer you wait to resolve it, the bigger it becomes
• Make no assumptions — so many of our issues and miscommunications with other people stem from assumptions we both make

Resources: 

Submit your questions to help@thecontractorfight.com with the subject “Podcast” and Tom and Dan will try to answer them on an upcoming show.

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