Balancing AI and Human Expertise in Professional Certification Training – with Chris Scordo

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Apr 1, 2026

Chris Scordo, founder of PMTraining and project management training veteran, explains how AI is changing certification prep while keeping human instructors central. He talks about building multibot assistants, AI triage for support, why AI writing can feel shallow, limits of AI for deceptive exam items, and how learners now expect AI-friendly training workflows.

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INSIGHT

Instructors Provide Irreplaceable Context

Human instructors remain irreplaceable because they bring real-world experience, judgment, and context to training.
Chris Scordo says AI supplements classes by creating scenario-driven training and validating content but cannot replicate instructor relatability.

ANECDOTE

Personal Multibot Experiment With Guardrails

Chris built a personal Slack multibot (soul.md) that evolved personalities and required strict guardrails.
He moved the bot between LLMs, limited Chrome access, ran it in Docker, and kept it personal due to trust concerns.

ADVICE

Label Chat Agents Human Or AI

Disclose when users are interacting with AI and label agents as human or AI to set expectations.
Chris reports 48% of users asked for a human when they thought the agent was human, so PMTraining now shows human or AI after the agent's name.

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In this episode of AI Today, host Kathleen Walch sits down with Chris Scordo, Founder and Managing Director of PMTraining—a PMI Authorized Training Partner—for a candid conversation about deploying AI responsibly in a training business while keeping the human element at the center.

As artificial intelligence reshapes how content is created and delivered, Chris explains how the project management training landscape is evolving. From live instruction and certification preparation to on-demand learning, he shares how AI is transforming the way professionals learn while highlighting why human instructors, subject matter experts, and instructional designers remain essential.

Chris discusses how AI tools can accelerate content development and support scalable learning. However, he emphasizes that real value still comes from experienced practitioners who provide context, interpretation, and practical insight. In project management—where judgment, leadership, and decision-making are critical—human guidance remains key to helping learners apply knowledge effectively.

You’ll hear insights on:

How AI is reshaping project management training and content creation
Why human instructors and SMEs remain critical in an AI-enabled learning environment
How training providers are adapting to AI-driven learning models
How AI-related skills and certifications are gaining importance
What project professionals can do to stay relevant in an AI-augmented future

This episode offers valuable perspectives for project managers, training leaders, and learning professionals navigating the evolving intersection of AI, certification programs, and professional development.

Today's episode is brought to you by PMTraining.com. From live virtual classes to on-demand courses, PMTraining prepares students for popular PMI certifications, including the Project Management Professional or PMP.

Behind the scenes, the PMTraining team is also actively applying AI across their organization, from learning development to customer support, helping them deliver training at scale.

PMTraining.com is the world's largest provider of live classes for the Project Management Professional certification, running up to 35 classes every month for every schedule, with a free 30 PDU course included with your enrollment, so half of your continuing education requirement is already met once you are certified. They offer live and on-demand courses for all kinds of PMI certifications, with schedules and formats designed for working professionals. For AI Today listener discounts, visit PMTraining.com/aitoday.