Becker’s Healthcare Podcast Strengthening Nursing Culture and Workforce Innovation at Touro Infirmary with Quanna Batiste Brown
Mar 1, 2026
Quanna Batiste Brown, VP of Patient Care Services and Chief Nursing Officer at Touro Infirmary, is redesigning nursing infrastructure and workforce development. She discusses reorganizing education and leadership, using virtual nursing and AI to ease documentation, and driving culture change through listening sessions and shared governance. Topics also include pipeline partnerships, KPIs for tech, and staff wellbeing.
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Redesigning Nursing Infrastructure Drives Stability
- Redesigning nursing infrastructure stabilizes operations by aligning education, leadership, and workforce analytics.
- Quanna Batiste Brown created a Department of Nursing Education, an LCMC clinical ladder, leadership realignment, and workforce analysis to cut overtime and agency use.
Address Incivility To Preserve Staff Wellbeing
- Tackle incivility proactively to protect staff wellbeing and retention.
- Brown launched leadership work on incivility, built compassionate-leadership tools, and linked that to maternal health priorities and virtual nursing support.
Engage New Grads To Strengthen The Pipeline
- Build and protect a local pipeline by partnering with education and engaging new grads early.
- Brown meets new graduates, partners with regional universities, and adapts nurse residency supports to increase first-year retention.