Scamfluencers Matt Bergwall: Return to Sender | 200
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Feb 9, 2026 A college tech prodigy discovers and exploits a refund-system vulnerability to run a massive return-fraud operation. The story follows the rise of an online service that scaled fake returns, the pressures of managing an illegal business, and a lifestyle of luxury built on stolen money. It traces law enforcement's counterstrike, legal fallout, mental health questions, and the consequences of online deception.
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Early Tech Hustles Built His Persona
- Matt Bergwall built early credibility by running game servers and flipping Instagram accounts as a teen.
- He used those skills and status to pursue the image of a tech entrepreneur in college.
UPSNow Started With A Teen Insider
- High-schooler Andrew Zung hacked UPS backend and sold access via a Telegram chat called UPSNow.
- Customers paid for fake return scans so they could keep items and collect refunds.
System Gaps Made Large-Scale Returns Easy
- Refund fraud techniques ranged from fake tracking IDs to insiders altering return statuses.
- The digital nature and lax customer service processes made large-scale exploitation feasible.