Jason Carroll - Resumes Are Garbage: Why Behavioral Fit Is the Future of Hiring

What if your retention problem isn’t happening after employees join but before they even start?

In this episode of the People/AI Strategy Forum, Sam Reeve speaks with Jason Carroll, Founder of Optiv Index, about why traditional hiring methods are failing and how AI-driven behavioral intelligence is reshaping how organizations identify, engage, and retain top talent.

Resumes have long been the foundation of hiring decisions. But in today’s environment, they’ve become an unreliable signal of performance, potential, and long-term fit. As AI accelerates hiring processes, leaders are being forced to rethink how they evaluate talent beyond skills and experience alone.

Jason shares how behavioral data, combined with AI, can help organizations understand how people think, work, and collaborate — creating better alignment between individuals, roles, and teams.

If you’re seeing high turnover, misalignment, or hiring decisions that don’t translate into performance, this conversation offers a new way to approach talent strategy.

In this episode we discuss:

• Why resumes are no longer a reliable predictor of performance
• How poor hiring decisions drive the majority of employee turnover
• The concept of “right people, right seats” and why it matters
• How behavioral assessments reveal how people think, decide, and collaborate
• The role of AI in coaching leaders and improving team dynamics
• Why behavioral intelligence extends beyond hiring into leadership and culture
• How to use AI responsibly without replacing human judgment
• The importance of maintaining the human element in an AI-driven workplace

Key takeaway

Retention is not just a compensation issue.

It’s a hiring and alignment issue.

When organizations better understand how people operate, not just what they’ve done, they create stronger teams, better leadership, and more sustainable performance.

Watch more People/AI Strategy Forum episodes!

Subscribe to the People/AI Strategy Forum for weekly conversations with leaders and experts exploring people strategy, leadership, AI, and the future of work.

YouTube:
   / @peoplestrategyforumpowered5106 

Follow the podcast:
https://www.buzzsprout.com/2571923

Podcast website:
https://www.buzzsprout.com/2571923

Listen on Apple Podcasts:

If you enjoyed this episode, follow the People/AI Strategy Forum on your preferred podcast platform and join the conversation! 

About the People/AI Strategy Forum
The People/AI Strategy Forum explores how leaders navigate the intersection of people strategy, leadership, and artificial intelligence. Hosted by Sam Reeve, Founder & CEO of CompTeam, the Forum features conversations with executives, practitioners, and experts shaping the future of work.

Learn more about CompTeam and the People/AI Strategy Forum at compteam.net.