WBP - Everyone Is On Stage with John Dijulius

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy - Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.

 

John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.

 

He speaks with us about the customer experience, soft skills and beauty salons.

 

John@thedijuliusgroup.com

 

The Rundown

• 4th of July
• Blue Ocean
• Customer Experience
• Success at the Top
• Love Your Employees
• Energy Vampires
• Community
• Salon Opening
• Disney Hangover
• Growth
• Speaking Engagements
• First Book
• Soft Skills
• The 5 E’s
• Previous Life Experiences
• Beat The Greet
• Secondary Contact
• Policy
• Service Vision
• 3 Pillars
• Customer Advocacy
• F.O.R.D.
• Systematization
• CRM
• Book Recommendations
• Audiobooks
• Upcoming Projects

 

Check out our Upcoming Live Events!

 

Subscribe to our Youtube Channel for lots of great content!

 

Buy our new book The Honey Bee! Audio Book Available Now!

We're here to help create real estate entrepreneurs... 

 About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.