The Carey Nieuwhof Leadership Podcast CNLP 669 | Karin Hurt and David Dye on How to Handle Conflict At Work, Exactly What to Say When You're Facing Conflict, And Practical Strategies to Handle Difficult Bosses
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Aug 13, 2024 
Karin Hurt, an expert in leadership and conflict resolution, joins David Dye, a specialist in workplace dynamics, to tackle workplace conflicts head-on. They explore the impact of post-pandemic changes and discuss survey insights on rising tensions. With strategies for effective communication, they emphasize the importance of curiosity and clarity when navigating difficult conversations. A humorous analogy highlights how clear expectations in remote work can prevent misunderstandings. Their wisdom offers practical tools for handling challenging bosses and fostering collaboration.
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Causes of Conflict
- Top causes of conflict include overwhelm, burnout, understaffing, and poor leadership.
- Leaders face more complex environments and employee expectations than ever before.
Work From Anywhere Conflicts
- Unclear expectations, like "work from anywhere" policies, cause conflict.
- One person's "work from anywhere" (petting zoo) disrupts coworkers' expectations.
Ineffective Conflict Resolution
- Avoid "I" statements and "sandwich feedback" in conflict resolution.
- "I" statements can be convoluted, and sandwich feedback obscures the real message.