Future Ready Leadership With Jacob Morgan Amazon Killed the Job Interview, OpenAI Is Missing Its Targets, and AI Still Costs More Than Your Employees
Apr 28, 2026
A deep dive into AI replacing human hiring with fully automated interview systems. A look at Big Tech pouring billions into AI while missing performance and funding targets. Discussion of costly AI infrastructure, enterprise deployment chaos, and the human costs of workforce cuts tied to automation.
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Amazon Normalizes Removing Human Judgment In Hiring
- Amazon launched Connect Talent: a 24/7 voice AI that conducts interviews, anonymizes scores and hands recruiters transcripts without names or resumes.
- Jacob Morgan warns this normalizes removing human judgment in high-volume hiring and may trickle from seasonal roles to entry-level professionals.
Amazon's 2017 Hiring AI Backlash Reappeared
- Amazon previously shelved an AI hiring tool in 2017 after it learned to penalize women from male-dominated training data.
- Morgan cites that prior failure to show how algorithms can replicate historical bias at scale when trained on flawed hiring records.
Insist On Human Oversight And Reversibility
- Require human oversight for decisions that materially affect livelihoods and embed reversibility so biased or harmful outcomes can be undone.
- Morgan's human rights decision ladder and five laws of AI recommend humans in the loop and the ability to reverse decisions.
