HIMSSCast Intel Presents: Scaling AI to improve clinician and patient experiences
Mar 19, 2026
Alex Flores, Intel GM for Health & Life Sciences, focuses on scalable, secure edge and hybrid AI. Jennifer Goldsack, CEO of the Digital Medicine Society, champions trustworthy, patient-centered digital medicine. They discuss painful care navigation, patients using chat tools for answers, barriers to scaling AI in health systems, the role of edge computing and workflows, and a 2030 vision for smoother patient experiences.
AI Snips
Chapters
Transcript
Episode notes
Patients Turning To LLMs Signal Navigation Gaps
- Alex Flores argues care navigation is a top pain point causing patients to seek chatbots and LLMs for answers.
- He links patient frustration to overwhelmed health systems, staffing shortages, operational inefficiencies, and data complexity.
Cancer Journey Reveals Navigation Failures
- Jennifer Goldsack described her late-stage colon cancer journey and the nonclinical barriers that caused the most hardship.
- She cites denied authorizations, hours on hold, missing scans, wasted copays, and repeated administrative fights despite strong insurance and health literacy.
Bespoke AI Blocks Scalable Equity
- Jennifer warns bespoke AI deployments prevent rapid, equitable scale and leave low‑resource settings behind.
- She calls for repeatable blueprints: identify burdensome journey moments, evaluation rubrics, rollout and monitoring practices.