Management Café MC31 Dealing with poor performance
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Oct 17, 2022 They discuss why managers avoid confronting poor performance and the emotional barriers that creates. They talk about giving feedback from a place of care and making conversations regular to prevent escalation. They explore balancing oversight without micromanaging and how to handle terminations with dignity. They consider role fit, managerial responsibility, and using fair processes to guide tough conversations.
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Manager Had To Confront A Friend Over Performance
- Pilar struggled to hold friends accountable when their performance slipped while she ran collaborative projects.
- She sought advice that reminded her to act from care and to remember You're a good person, which made difficult conversations possible.
Give Feedback From A Place Of Care
- Use Radical Candor: give feedback from a place of genuine care so it feels supportive not hostile.
- Pilar says the book gave her language and foundations to have those earlier, timely conversations before it becomes too late.
Avoiding Feedback Often Hurts Relationships
- We avoid giving constructive feedback because we fear being perceived as mean or disliked.
- Tim notes skipping feedback can damage the relationship more than the conversation would have done.
