With the drop in guests over the last few weeks, I have been harping on the need to track and push per head spend and the education of training. This is something that is rarely looked at as closely as it should be, a higher per head spend means you can hit your break even quicker with less guests in the room. The time is now to get your staff training in line for 2021.

Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between.

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Shot #115 - Upselling Revisited