ProductLed Podcast

Effective Decision-Making Strategy in PLG with Amplitude's Marketing Leaders

18 snips
Nov 14, 2023
Tifenn Dano Kwan, CMO at Amplitude, and Ashley Brucker Stepien, VP of Global Marketing at Amplitude, discuss effective decision-making in PLG. They talk about setting up analytics, monitoring key metrics, flexibility in planning, identifying key user moments, North Star Metric for marketers, input-output metrics, and the importance of a strong partnership with the CIO/head of digital for data management.
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ADVICE

Count Qualified Pipeline, Not Raw Leads

  • Define pipeline as verifiable opportunities, not raw leads or downloads.
  • Qualify leads by need, timing, budget and decision-maker before counting them as pipeline.
ADVICE

Track The Full Digital Journey

  • Track the full digital journey from acquisition source through on-site behavior to product actions.
  • Use that context to personalize follow-up and meet customers where they are.
ADVICE

Measure Conversions And ROI Together

  • Build always-on KPIs mapped to funnel stages and monitor stage conversions closely.
  • Pair performance metrics with cost analysis to treat marketing as a profit center.
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