
ProductLed Podcast Effective Decision-Making Strategy in PLG with Amplitude's Marketing Leaders
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Nov 14, 2023 Tifenn Dano Kwan, CMO at Amplitude, and Ashley Brucker Stepien, VP of Global Marketing at Amplitude, discuss effective decision-making in PLG. They talk about setting up analytics, monitoring key metrics, flexibility in planning, identifying key user moments, North Star Metric for marketers, input-output metrics, and the importance of a strong partnership with the CIO/head of digital for data management.
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Count Qualified Pipeline, Not Raw Leads
- Define pipeline as verifiable opportunities, not raw leads or downloads.
- Qualify leads by need, timing, budget and decision-maker before counting them as pipeline.
Track The Full Digital Journey
- Track the full digital journey from acquisition source through on-site behavior to product actions.
- Use that context to personalize follow-up and meet customers where they are.
Measure Conversions And ROI Together
- Build always-on KPIs mapped to funnel stages and monitor stage conversions closely.
- Pair performance metrics with cost analysis to treat marketing as a profit center.
