136. Improving Case Acceptance with Olivia Smith

In this episode of the Growth in Dentistry podcast, host Steve Jensen sits down with Olivia Smith from OS Dental Consulting to tackle one of dentistry's most persistent challenges: improving case acceptance. With case acceptance rates trending downward across the industry, Olivia shares her expertise from working with over 100 practices to reveal the real barriers preventing patients from saying yes to treatment—and how to overcome them.

We discussed:

• Industry trends: Declining case acceptance rates

• Common Barriers to case acceptance

• The importance of comprehensive presentation

• Team member roles

• Financial conversations

• Lab case management

…and so much more!

Guest Bio: Olivia Smith is the founder of OS Dental Consulting and has been in dentistry for over 11 years. With a background in marketing and business management, she has worked with over 100 practices across the country and spent the last 7 years coaching practices to improve their systems, case acceptance, and overall growth. Olivia specializes in helping practices identify barriers in their patient journey and implementing systems that lead to 15-20% increases in case acceptance.

Connect with Olivia at olivia@osdentalconsulting.com or visit her website, www.osdentalconsulting.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.