EP4: Now to Next Solo Episode: Jason Averbook Answers Your Toughest Questions

In this special solo episode of Now to Next, host Jason Averbook launches a new series — Questions from the Edge — where he takes on the toughest, most forward-looking questions from the community about HR, AI, and the future of work. Throughout the episode, Jason makes it clear: this isn’t an incremental shift — it’s a collapse moment. The winners will be those who design for intent, agent, and workflow rather than clinging to platform, process, and user. He leaves listeners with a powerful reminder: In the AI era, trust is the true competitive advantage. The technology can scale instantly, but belief and confidence cannot.

Host Bio:

Jason Averbook is a globally recognized thought leader, advisor, and keynote speaker focused on the intersection of AI, human potential, and the future of work. He is the Senior Partner and Global Leader of Digital HR Strategy at Mercer, where he helps the world’s largest organizations reimagine how work gets done — not by simply implementing technology, but by transforming mindsets, skillsets, and cultures to be truly digital. Over the past two decades, Jason has advised hundreds of Fortune 1000 companies, co-founded and led Leapgen, authored two influential books on the evolution of HR and workforce technology, and built a reputation as one of the most forward-thinking voices in the industry. His mission is to challenge leaders to stop seeing digital transformation as an IT project — and start embracing it as a human strategy.

Follow Jason Averbook:

Substack: https://substack.com/@jasonaverbook X: https://x.com/jasonaverbook LinkedIn: https://www.linkedin.com/in/jasonaverbook Instagram: https://www.instagram.com/jasonaverbook YouTube: https://www.youtube.com/@nowtonextwithjasonaverbook Facebook: https://facebook.com/jasonaverbook

(0:00) Introduction to the podcast and series (0:44) The collapse of software and rise of AI agents (1:32) Market shift, orchestration of workflows, and Model Context Protocol (MCP) (3:04) Changes in employee experience, pricing chaos, and UI disappearance (7:23) Designing for employees with AI and trust in technology (10:04) Transparency, decision-making, and avoiding AI mistakes (11:55) Reskilling, redesigning work, and trust as a competitive advantage (15:26) Defining operating models and recap of key themes (17:18) Closing remarks