Customer Service Revolution | Customer Experience & Employee Experience Insights 048: A World-Class Patient Experience
Chief Revolution Officer John DiJulius of the DiJulius Group interviews Dr. Vance Thompson, owner of Vance Thompson Vision, who have totally disrupted the LASIK and cataract surgery industry. They provide a world-class employee experience, patient experience, vendor experience, and community experience. Vance's genuine love for people and enriching their lives is contagious and inspiring. Vance is one of the most amazing human beings you will ever meet.
You will learn:
- Why the medical industry is so far behind in delivering a world-class patient experience
- How Vance Thompson Vision attracts and hires only employees with high service DNA
- How they train their employees to deliver an exceptional patient experience
- The amazing patient experience that separates Vance Thompson Vision from any other business
- The amazing employee experience that separates Vance Thompson Vision from any other business
- What Vance's personal mission is in life
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
https://vancethompsonvision.com/
Article: It's No Wonder Why Your Doctor, Lawyer & Accountant Suck at Service
Books:
The Experience Economy by Jim Gilmore https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978
Secret Service by John DiJulius
https://www.amazon.com/Secret-Service-Systems-Unforgettable-Customer/dp/0814471714
Raving Fans by Ken Blanchard
https://www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0006530699
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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