The AI in Business Podcast What Artificial Intelligence Means for Retail - with Asha Sharma of Instacart
21 snips
May 11, 2023 AI Snips
Chapters
Transcript
Episode notes
COVID Permanently Shifted Grocery Behavior
- COVID accelerated grocery online adoption and changed customer expectations permanently.
- Grocers must now serve seamless online and in-store experiences to meet new habits.
Omnichannel Beats Online-Only Strategy
- The optimal solution blends online and in-store capabilities rather than choosing one channel.
- Build services and tech to improve both in-store and online experiences together.
Real-Time Inventory Is Core To Personalization
- Real-time, per-store inventory prediction is essential for accurate personalization.
- Instacart updates its catalog thousands of times per second to stay reliable.