Audrey William is the Principal Adviser at Ecosystm - she is based in Sydney Australia. In this conversation with Mark Hillary, Audrey talks about how companies can listen to their customers more effectively. This especially applies to collecting and using data more effectively to create insight into what their customers need.
https://www.linkedin.com/in/audrey-william-3a4a04/
https://team.ecosystm.io/
CX Files