The Time Dividend: What Automation in Healthcare Should Really Deliver

In this episode, recorded live at the Connected Health and Care Summit, hosts Liz Jones (Chief Customer Officer) and Darren Kilroy (Medical Director) sit down with Gareth Jones, Business Development Director at North London Partners Shared Services, an ICS-wide shared services collaborative spanning eight NHS trusts.

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

Gareth's route into the NHS was anything but conventional. Growing up in Australia, he spent nearly a decade with the Virgin Group selling records and CDs before stumbling into a temporary staffing role at his local hospital after a voluntary redundancy — and never leaving. That background in retail, customer experience, and large-scale operations has shaped his approach to workforce management, automation, and collaborative working ever since.

Gareth Jones is Business Development Director at North London Partners Shared Services, a shared services collaborative within the North Central London ICS. He is also a published author and contributing writer to music publications including Shindig magazine.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

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