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Low-Touch Still Demands Support
- Even low-touch products generate occasional gnarly support cases that eat hours.
- Colleen once debugged a customer who couldn't load images due to DNS issues in Colombia.
Be Selective When Selling
- Don't sell unless the buyer fits your customers and cares for the product's users.
- Wait for the right price instead of taking rushed low offers when you're not desperate.
Productized A Consulting Repeat Task
- Colleen turned a repeated consulting pain (file uploads) into Simple File Upload and sold it back to clients.
- Pricing ranged from $35–$80/month, much cheaper than hiring a developer.