Optus: when offshoring goes horribly wrong

Senior heads will roll at Optus over September’s fatal triple 0 outage - just not yet. That’s the takeout from a Senate inquiry into the three deaths, including a baby, that resulted when emergency calls failed after the telco botched a routine network upgrade. 

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This episode of The Front is presented by Claire Harvey, produced by Kristen Amiet and edited by Lia Tsamoglou. Our team includes Tiffany Dimmack, Joshua Burton, Stephanie Coombes and Jasper Leak, who also composed our music. 

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