CX Files Dave Rizzo - TP - Flashback To The First Week Of The Covid Crisis
SUMMER SPECIAL - COVID FLASHBACK
Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was coping across the world.
Dave Rizzo is the APAC President of TP. He is based in Singapore. Five years ago the company was known as Teleperformance and Dave was based in Manila, but essentially he was performing the same leadership role for TP in Asia.
Dave talked to Mark Hillary on March 31, 2020. This was about a week into the Covid lockdowns for most nations so Dave was working 24/7 at this time.
Many of these conversations feel historic. It's worth revisiting some of them just to remember the sense of chaos in the industry at this time and how the industry adapted and coped with the challenges of 2020 and 2021.