Becker’s Healthcare Podcast Dr. Michael Han on Ambient AI and Governance Strategy at MultiCare Health System
Feb 21, 2026
Dr. Michael Han, VP and CMIO at MultiCare and former urologist, leads informatics work on ambient clinical documentation and AI governance. He discusses a large vendor bake-off for ambient tools, dramatic burnout reductions, measuring adoption and ROI, building multidisciplinary AI governance, and the need for safety, bias and drift monitoring.
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Ambient Documentation Bake-Off Success
- MultiCare ran a 2025 "bake-off" comparing three ambient clinical documentation vendors across ~550 clinicians.
- The trials cut clinicians reporting any burnout symptom from 60% to 16% and raised enjoyment of work from 11% to 37%.
Measure Usage And Negotiate Risk
- Track utilization, encounter coverage, RVUs, HCC/RAF, and after-hours chart time to evaluate tools.
- Negotiate risk-based contracts where vendor fees adjust if promised ROI or burnout improvements don't materialize.
Governance Needs Continuous Monitoring
- AI governance must include intake, data governance, and multidisciplinary review for new capabilities.
- Monitoring for bias, safety, drift, compliance, and ROI is the next crucial step beyond intake processes.