On today's episode of All in the Industry®, Shari Bayer's guest is Ben Leventhal, founder and CEO of Blackbird Labs, a next generation loyalty, membership and payments company, focused on enhancing direct connectivity between restaurants and their guests. Blackbird will be among the first web3 platforms purpose-built for the hospitality industry. Ben is the co-founder of Eater and Resy, two companies that have transformed the restaurant industry (Eater was acquired by Vox in 2013; Resy by American Express in 2019), and have fundamentally changed the relationship between restaurants and guests. Today's show also features Shari's PR tip to know when to fold 'em; Industry News Discussion on the wine bar concept; and Shari's Solo Dining experience at Major Food Group's Contessa in Miami's Design District.

Photo Courtesy of Ben Leventhal.

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Ben Leventhal, Blackbird Labs