Ep.1565 - Getting Feedback from People Forced into a System

In this episode, Jason breaks down a critical leadership mistake: asking for feedback from people who were never properly supported in the first place. He shares a real-world scenario where a system was forced onto teams without clarity, training, or ongoing support, only to later survey those same people and question why the feedback was negative. The result? Leaders mistakenly blame the system instead of recognizing the real issue: a failed implementation process. Jason explains that successful change isn't about introducing a new tool or system, it's about creating an operating system, providing proper training, and supporting people in the field until they succeed. What you'll learn in this episode:

• Why forcing systems without support leads to negative feedback.
• The difference between evaluating a system vs. evaluating poor implementation.
• The three essentials of successful change: clarity, training, and support.
• Why "flavor of the month" initiatives fail in construction.
• How to properly scale and implement systems across teams.
• The real reason teams reject new processes.

Jason's message is clear: if you want honest feedback, you must first create an environment where people are set up to succeed.

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Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

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· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw