AI at HLTH : Raising the Bar for Safe and Reliable Clinical AI with Wolters Kluwer

Jan 22, 2026

Julie Frey, VP of Product Management at Wolters Kluwer, leads products like UpToDate and Lexi-Drug with deep clinical decision support experience. She discusses AI’s role in clinical workflows. Short takes cover using proprietary content to reduce hallucinations. How organizations set safety and governance standards. Practical guidance on choosing meaningful AI use cases and measuring adoption.

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INSIGHT

AI Must Serve Clinical Mission First

AI is a tool to extend mission-focused clinical decision support rather than an end in itself.
Julie Frey explains Wolters Kluwer evaluates AI by how it improves outcomes and creates new, valuable use cases for clinicians at point of care.

INSIGHT

Conversational AI Shrinks Time To Answer

Speed to answer is the primary clinical value AI delivers at the point of care by enabling clinicians to get concise, relevant answers quickly.
Julie says conversational AI turns a traditional search experience into seconds-long answers, increasing clinicians' question volume per day.

ADVICE

When You Have To Be Right Add Rigorous Safeguards

Treat clinical AI as higher reward but higher risk and add rigorous safeguards, harm checks, and multi-step quality testing.
Wolters Kluwer runs internal tests and leverages a global network of ~8,000 clinicians to adjudicate and validate models.

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In this episode, host Sandy Vance is joined by Julie Frey, Vice President of Product Management at Wolters Kluwer, for a thoughtful conversation on how artificial intelligence is shaping clinical intelligence across healthcare. Together, they explore how AI is supporting the work organizations are already doing, and how Wolters Kluwer helps teams identify meaningful use cases and turn innovation into real value. From trusted, evidence-based solutions like UpToDate and Lexidrug to the evolving standards around safety, reliability, and trust, this conversation digs into what responsible AI looks like in practice. They also discuss the wide range of healthcare use cases and why organizations need to define their own standards as they move forward with AI adoption.

In this episode, they talk about:

Wolters Kluwer has a range of evidence-based solutions that enable better care, including UpToDate® and Lexidrug
How AI has impacted the services that Wolters Kluwer delivers through its products
Different types of use cases in healthcare
How they set the standard of what is safe, reliable, and trusted
When it comes to AI, organizations need to develop their own set of standards for accuracy and effectiveness
The importance of prompt engineering

A Little About Julie:

As the Head of Provider Product, Julie is a crucial support for healthcare providers incorporating market-leading clinical decision support and patient solution technologies, such as UpToDate®. She brings over a decade of experience in corporate and product strategy to her current role, having held various leadership positions within Wolters Kluwer.

Before joining the Health team, she worked in strategy and risk analysis for Red24, now a division of Gardaworld. Originally hailing from South Africa, Julie earned her MBA from IE University.

Julie approaches her role with the understanding that the clinical need for intuitive, personalized, visually compelling, and actionable workflows will only become more critical. She assists providers in meeting their highest-priority use cases.