Learning English For Work Office English: Apologies
Mar 2, 2026
Clear tips on when to say sorry at work and how to word it. Personal stories illustrate genuine apologies and taking responsibility. Practical phrasing for missed deadlines, client delays and supplier problems. Guidance on apologising for individuals versus organisations and how to prevent repeat issues.
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Holiday Mistake That Burdened Colleagues
- Phil described forgetting a task while on holiday that made colleagues pick up the slack.
- He felt bad because his holiday lapse forced others to cover his work and created extra burden for the team.
Own Issues Early To Prevent Escalation
- Taking responsibility means acknowledging you did something wrong before it becomes a bigger problem.
- Pippa stresses early acknowledgement can prevent escalation and shows you're aware of the issue.
Culture Shapes Whether You Should Say Sorry
- You can accept responsibility without using the word sorry; workplace culture determines how often people should apologise.
- Phil notes some offices penalise frequent apologies while others expect them for mistakes.