Customer Service Revolution | Customer Experience & Employee Experience Insights 118: Ship.Shipmate.Self
If you're paying attention, you can find examples of leadership skills almost anywhere in life. From playing football to working in a corporate environment, good leaders stand out and inspire those around them to follow their lead.
What makes a good leader? What skills do they have that make them someone worthy of looking up to? One fundamental characteristic is that they know how to make decisions and move forward without regret.
In this episode of The Customer Service Revolution, John welcomes Admiral Thomas Lynch to talk about what he learned during his time in the Navy about leadership as well as his time on the football field. After a decorated 32-year career in the Navy, Admiral Lynch retired to work in the private sector as a senior-level executive for multiple large corporations. He also serves as Co-Chairman of the NewDay USA Foundation.
Admiral Lynch's extensive experience both in the military and Corporate America gives him a unique perspective on leadership and what creates a great leader. You don't want to miss his advice for people who want to become leaders both at work and at home.
Here are just a few takeaways:
- Admiral Lynch's background as a career Naval officer, football player, and in corporate America
- The impact of the Navy on his life and what "shipmate self" means
- What NewDay USA is and Admiral Lynch's involvement with it
- His relationship with Roger Staubach and what made Roger an excellent example of leadership
- How leaders can be trained to have an army of employees who will do whatever it takes to help reach their goal
- Applying ship, shipmate, and self to your family
- Admiral Lynch's advice for people who want to become more selfless
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/cx-executive-academy-online
Follow and Review:
We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select "Ratings and Reviews" and "Write a Review" then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.