LEVELS – A Whole New Level

#49 - Solving synchronicity with asynchronous communication (Sam Corcos, Andrew Conner & Scott Klein)

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Dec 3, 2021
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INSIGHT

Instant Messaging Slips Toward Synchronous Anxiety

  • Instant messaging tends to become synchronous by default and creates anxiety when people miss fast-moving conversations.
  • Sam Corcos described engineers missing decision cycles while deep working because conversations proceeded without them, causing push-notification overload and slack wackamole behavior.
INSIGHT

Threads And Notion Solve Most Communication Needs

  • Threads plus Notion solved roughly 90% of Levels' communication problems by separating threaded discussion from long-form docs.
  • Scott Klein and others found Threads handled back-and-forth while Notion captured long-form thought, reducing email-like fast threads.
ADVICE

Use Onboarding Defaults To Deprogram Slack Habits

  • Set defaults and onboarding constraints to deprogram fast-response habits (libertarian paternalism).
  • Scott Klein suggested delaying or gating Slack access during initial weeks and forcing notification defaults off so new hires learn Threads and Notion first.
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