Becker’s Healthcare Podcast Building a People First Culture at Methodist Health System with Alen Brcic
Mar 6, 2026
Alen Brcic, Chief Human Resources Officer at Methodist Health System, leads workforce strategy and AI-driven talent solutions. He discusses lowering turnover and boosting engagement to top percentiles. He talks about personalizing ambulatory surgery experiences. He outlines AI for sourcing and recruiting spend, and strengthening a people-first culture with leader accountability.
AI Snips
Chapters
Transcript
Episode notes
People First Drives Top Quartile Performance
- Methodist Health System achieved top-quartile workforce outcomes with targeted focus on turnover, engagement, and patient experience.
- They benchmark nationally and reached the 84th percentile for turnover and 83rd percentile for engagement by interviewing each resigning employee and activating leader action plans.
Interviewing Every Resigning Employee
- Methodist interviews every employee who resigns and co-creates retention ideas with frontline leaders.
- This hands-on exit process revealed retention levers and contributed to their 84th percentile turnover performance.
Activate Leaders To Raise Engagement
- Prioritize employee engagement because engaged staff deliver higher quality and more compassionate care.
- Activate 700 leaders with clear action plans and leadership accountability to raise engagement, which brought Methodist to its highest historic percentile.