#802: eTail's Lena Moriarty on e-commerce in the year ahead

What happens when your best customer is no longer a person, but an AI agent acting on their behalf?

Agility requires not just adapting to new technologies, but fundamentally rethinking the customer journey when those technologies change the very definition of a customer. It demands a proactive stance on what’s next, rather than a reactive one.

Today, we're going to talk about the seismic shifts happening in e-commerce, fresh off the floor of NRF 2026, and what it all means for the year ahead. We’ll explore the real-world impact of AI on the customer experience, the rise of agentic commerce, and how marketing leaders can prepare for a future that’s arriving faster than anyone expected.
To help me discuss this topic, I'd like to welcome back Lena Moriarty, Head of Marketing at eTail.

About Lena Moriarty

Lena Moriarty is the Head of Marketing at eTail, the conference community designed to power your growth 365 days a year. At eTail, she takes charge on all things omnichannel marketing and strategy, from point A to point Z.

Lena Moriarty on LinkedIn: linkedin.com/lenamoriarty

Resources

eTail Palm Springs: https://etailwest.wbresearch.com/

The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/

Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/

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Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

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