Minisode #11: Gaffes and Grand Gestures: What We Can Learn from Watching Well-Intended Leaders Respond to Crisis

In this minisode, Jennifer shares her reflections and thoughts about a recent incident at Starbucks, and the lessons and takeaways for all organizations. She reveals the limiting beliefs and obstacles that can lead to blind spots and gaffes, and what leaders need to do to create more awareness and create a culture shift. She also discusses the role that storytelling plays in this process, and how to create powerful and authentic stories that support diversity and inclusion efforts.