Bret Taylor on conversational AI, voice, and agents

What new kinds of jobs will AI bring that we never could have imagined before? 

In this special two-part episode, Reid and Aria explore this question and more with Sierra co-founder and OpenAI chairperson Bret Taylor. Part one features audio from Bret's onstage interview at the 2024 Masters of Scale Summit, where he shared his insights on the voice revolution in AI, the technology’s latest role as a phone customer service agent, and the groundbreaking business opportunities still waiting to be explored in the AI space. Reid and Aria invited Bret to continue the conversation in part two, diving deeper into how AI might reshape our workforce, create new career opportunities, and spark industries we haven’t yet imagined. With leadership experience at both startups (Quip and Friendfeed) and large tech companies (Facebook, Salesforce, and Twitter), Bret is uniquely positioned to track and seize opportunities in the quickly-developing AI industry.

For more info on the podcast and transcripts of all the episodes, visit https://www.possible.fm/podcast/

Topics:

00:57 - Episode introduction

02:02 - What Bret sees in AI

06:00 - Most exciting upcoming AI breakthrough

08:40 - The three main areas of AI innovation

09:41 - What is the AI voice revolution?

14:07 - First steps in AI customer service

18:15 - Role of entrepreneurs in AI development

22:52 - Parenting and AI

27:48 - Understanding AI inflection points

31:28 - AI as the new dot com market

34:21 - Is the AI market already full?

37:50 - More on the AI voice revolution

45:06 - Predicting how AI will change the world

53:57 - What people are missing about AI

58:29 - Superagency opportunities

1:00:14 - Rapid-fire Questions

Possible is an award-winning podcast that sketches out the brightest version of the future—and what it will take to get there. Most of all, it asks: what if, in the future, everything breaks humanity's way? Tune in for grounded and speculative takes on how technology—and, in particular, AI—is inspiring change and transforming the future. Hosted by Reid Hoffman and Aria Finger, each episode features an interview with an ambitious builder or deep thinker on a topic, from art to geopolitics and from healthcare to education. These conversations also showcase another kind of guest: AI. Whether it's Inflection’s Pi, OpenAI’s ChatGPT or other AI tools, each episode will use AI to enhance and advance our discussion about what humanity could possibly get right if we leverage technology—and our collective effort—effectively.