
Creative Agency Account Manager Podcast How to productise your agency’s value, with Brian Kessman
Jul 23, 2024
Founder of Lodestar Agency Consulting, Brian Kessman, discusses transitioning to a value-led revenue model in agencies, emphasizing productizing agency value, restructuring teams for client problem-solving, and utilizing key performance indicators. The conversation includes insights on the impact of time sheets, customizing solutions, and transitioning to a transformational agency model.
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Start With Outcomes, Not Deliverables
- When a client asks for a website, refocus the conversation on the business outcome the website will deliver.
- Sell the solution to the problem and present the website as one component of that solution.
Move From Project Managers To Team Leads
- Shift project managers into team‑leader roles focused on removing blockers and improving team performance.
- Adopt agile practices like prioritized backlogs and cross‑team negotiation for competing client priorities.
Measure Product Capacity, Not Utilization
- Replace utilization metrics with product‑focused KPIs like product capacity, throughput, and time to first client review.
- Use those metrics for forecasting, staffing, and identifying workflow bottlenecks rather than tracking billable hours.
