Creative Agency Account Manager Podcast

How to productise your agency’s value, with Brian Kessman

Jul 23, 2024
Founder of Lodestar Agency Consulting, Brian Kessman, discusses transitioning to a value-led revenue model in agencies, emphasizing productizing agency value, restructuring teams for client problem-solving, and utilizing key performance indicators. The conversation includes insights on the impact of time sheets, customizing solutions, and transitioning to a transformational agency model.
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ADVICE

Start With Outcomes, Not Deliverables

  • When a client asks for a website, refocus the conversation on the business outcome the website will deliver.
  • Sell the solution to the problem and present the website as one component of that solution.
ADVICE

Move From Project Managers To Team Leads

  • Shift project managers into team‑leader roles focused on removing blockers and improving team performance.
  • Adopt agile practices like prioritized backlogs and cross‑team negotiation for competing client priorities.
ADVICE

Measure Product Capacity, Not Utilization

  • Replace utilization metrics with product‑focused KPIs like product capacity, throughput, and time to first client review.
  • Use those metrics for forecasting, staffing, and identifying workflow bottlenecks rather than tracking billable hours.
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