Nic Marshall is the CEO of Res-Q, based in Hull in the UK. Res-Q is an owner-operated contact centre company with around 1,100 agents over two sites in the UK.
In this episode of CX Files, Nic talks about Res-Q reacted to the crisis and where he sees the new normal in future.
www.resqcs.co.uk
https://www.linkedin.com/in/nic-marshall-67072111/
