This week on The Lazy CEO, we’re joined by hospitality powerhouse Ibby Moubadder to answer a burning Help My Small Business question—how can a growing business streamline its booking system and engage prospective customers?

We take a deep dive into Sophie’s Slime Factory, a business expanding fast and looking for ways to refine its processes. Ibby shares expert insights on optimising bookings, using data to boost customer retention, and keeping customers coming back.

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Help My Small Business: How to Streamline Bookings & Use Data to Boost Customer Retention