Bert Brautigam is sick of having conversations with his devices. Like many of us, Brautigam, who works for the design firm Ziba, uses voice assistants like Google’s phone AI or Amazon’s Alexa. The theory is that voice commands make life more convenient. But these assistants are scripted to emulate everyday conversation. And everyday conversation is filled with little pauses and filler words, the “phatic” spackle of social interactions.
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