The Josh Bersin Company Why We're Witnessing The Biggest Transformation of HR in Decades
27 snips
Jan 24, 2026 A fast-moving look at how AI agents and superagents will upend traditional HR processes. The conversation highlights which HR roles may be automated and which new roles will emerge. It explores building versus buying AI solutions and why accuracy, trust, and content quality will become mission-critical. The focus is on transforming HR into a more strategic, multidisciplinary function.
AI Snips
Chapters
Transcript
Episode notes
Layered Complexity Of HR
- HR has historically layered new strategic practices on top of persistent administrative work instead of replacing it.
- The modern challenge is automating tactical tasks so HR can focus on higher-value activities.
HCMs Became Scorekeepers
- Traditional HR technology became advanced record-keeping rather than true problem-solving systems.
- These HCM systems mainly served as scorekeeping tools and required significant administration.
AI Agents Will Reshape Roles
- Agent and superagent AI will replace many process-based HR functions over time.
- Josh Bersin estimates 30–40% of HR roles will change as processes become automated.